See A Doctor

Call 999 immediately for emergencies like chest pain, severe accidents, or loss of consciousness. Or go directly to the nearest Accident & Emergency (A&E) department at a hospital – open 24/7 for serious or life-threatening conditions.

Contact NHS 111 – Visit 111 online or call 111. They advise on symptoms and direct you to the right care, whether a GP, pharmacy, urgent treatment centre, or call an ambulance if needed.

Go to A&E if you suspect severe conditions (e.g. broken bones, high fevers, severe bleeding). You can use Urgent Treatment Centres (also known as “walk-in centres”) for issues like minor injuries, cuts, sprains, or infections that need prompt care but are not life-threatening. 

will review your symptoms and provide an initial guidance if further expertise is required to treat you or if they can manage the symptoms in their primary care setting by prescribing medication or NHS services.

The NHS provides free GP services included in your Immigration Health Surcharge, which was paid during your visa application. Before having access to the GP services, you will need to register for your local NHS GP here (web link to how to guide). Once you are registered you can book directly with your local GP practice to arrange an appointment to speak with a GP.

Alternatively, as part of your scheme, you have access to a virtual GP service called YourHealth247, provided by Teladoc Health. You can register for this service via their online portal here.

If a GP determines your symptoms need further investigation from a specialist, they will provide you with an onward referral.

Once you have an onward referral, you can use Healix Provider Finder, to identify and research any specialists within Healix Health’s direct network that you would like to see. You will then need to call Healix Health on (TBC) to set up a claim and receive an authorisation number, which you will need to provide to your specialist. Please find how to claim guide here (Information included in submit a claim tab).

In the United Kingdom, ambulance services are delivered by the National Health Service (NHS) are not available as private, on demand transport. NHS ambulances are deployed solely in circumstances assessed as life threatening following clinical triage. In situations where a 999 call does not meet the criteria for an emergency response, individuals may be advised to travel to hospital independently, whether by taxi, public transport, or with assistance from a companion. 

For urgent medical needs that do not constitute a life-threatening emergency, individuals should contact NHS 111. This service provides a clinical assessment, offers appropriate medical guidance, and directs patients to the most suitable healthcare pathway as required. 

Our experienced claims team are available to advise and help you, and can be contacted via the below: 

Tel: +44 204 615 3441

Email: studyinsured@healix.com 

Operation Hours: Monday-Friday 08.00-19.00 (Excl. bank holidays) 

Please note, telephone calls to and from our organisation are recorded for the purposes of quality and training.  

Healix Health has agreements with numerous providers across the UK who have agreed to bill within our fee schedule. This means that Healix Health can manage the cost of a claim efficiently and help guide you to the most cost-effective treatment pathway and provider. As part of these agreements, you aren’t expected to pay out of pocket at your appointment, as the provider will bill Healix Health directly.

You can use our Provider Finder to source local consultants and hospitals in your area that have signed up to Healix Health’s fee schedule (fee compliant) or alternatively Healix Health can source fee compliant providers on your behalf.

We apply a schedule of reasonable and customary (R&C) fees for charges made by providers, including but not limited to a specialist, practitioner, physiotherapist, complementary practitioner, or psychological therapist. These fees are aligned with the common codes and principles set out by the Clinical Classification and Schedule Development (CCSD) group. Our fee levels are carefully reviewed, based on what the majority of providers charge for medical and surgical services, and are validated by our clinical support team and panel of specialist advisors.

If you choose a provider who charges above our fee schedule, you have the option to either pay the difference yourself or we can help identify an alternative provider who charges within the approved fee schedule.

Refer to our Fee Schedule  or contact us for further information. 

If you have paid your treating provider directly for eligible treatment (including consultations, diagnostics and therapies), you can claim reimbursement for these costs as long as it is eligible for cover as outlined in your table of benefits.

In order to claim these benefits, you must register your claim via the Member Zone or the My Healix app.

You will need to provide the following information for a claim to be processed. An itemised receipt confirming the following information

It is recommended to provide a UK bank account. This will help avoid bank fees incurred when making an international transfer.

Once the claim has been confirmed as eligible, reimbursement will be arranged via direct bank transfer.

All reimbursement claims (including cash benefits) must be submitted within six months of your treatment date / birth or adoption date.

Additional information can be found in the payment of invoices section.